Shipping & delivery
Every order is packed and dispatched from our facility in Redbank Plains, Queensland.
Processing time
Orders are processed within 1 to 2 business days. You'll receive an email with tracking details once your order has been dispatched.
Australia
| Option | Cost | Estimated delivery |
|---|---|---|
| Standard | $5.00, free on orders of $50 or more | 3 to 5 business days |
| Express | $7.00, free on orders of $100 or more | 1 to 2 business days |
2 or more bottles ship free. Any order of 2 or more bottles ships free by Standard within Australia, whatever the order total.
Every bundle ships free. All of our bundles come to $50 or more after the bundle discount, so free standard shipping within Australia is included automatically. The Full Spectrum bundle also qualifies for free express. Shop bundles
New Zealand
New Zealand shipping is calculated on the weight of your order and is free on orders of $150 or more.
| Order size | Economy | Express |
|---|---|---|
| 1 bottle | $17.90 | $34.90 |
| 2 bottles | $21.60 | $38.60 |
| 3 to 4 bottles | $29.00 | $46.00 |
| 5 to 6 bottles | $36.40 | $53.40 |
| Orders of $150 or more | Free | Free |
Estimated delivery: Economy 5 to 10 business days, Express 3 to 6 business days.
All prices are in AUD. Delivery times are estimates from dispatch and can vary with carrier delays, public holidays and remote locations. New Zealand orders may also be held for customs clearance, which is not included in the estimates above.
Tracking and delivery
Please check that your shipping address is correct at checkout. If your tracking hasn't updated for several days or your parcel hasn't arrived, contact us and we'll follow it up with the carrier.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty or incorrect, contact hello@vitalvial.com.au with your order number and a photo. We'll arrange a replacement or refund.
Change of mind
You can return unopened products within 30 days of delivery. Email hello@vitalvial.com.au to arrange it before sending; return postage is paid by you. Because our extracts are consumable, we can't accept returns of opened bottles for change of mind, for hygiene and safety reasons. Full details are in our Refund policy.
Questions
For wholesale or stockist shipping enquiries, please contact us.